Guest Info Hub

 We have compiled a list of questions asked most frequently by our guests available here


What we are doing throughout the Hotel, Leisure Club & Spa:

  • Guests, Customers & Staff do not have to wear masks in line with the current Government Guidelines 
  • Detailed Covid Action Plan and Policy in place
  • Staff fully trained in Hotels Covid Policy and procedures
  • Physical Distancing and property signage in place
  • Cleaning & Disinfection Protocol in place
  • Increased staffing to ensure regular cleaning and disinfecting
  • Hand Sanitisation points provided throughout the hotel


Checking In & Out

  • Check in time is 4pm
  • One way queue system at Reception (Please adhere to signage and markings)
  • Only one guest per party to queue for Check-in (Large groups should nominate one person to check in all rooms)
  • If the queue is full please have a seat in the lobby and queue when there is availability
  • Guests will be asked to pre-pay for their stay on arrival
  • Guests will be asked to pre-book Breakfast & Dinner prior to arrival
  • We can no longer offer luggage storage but Porterage will be available
  • Protective screen installed at Reception Desk
  • Unfortunately Residents cannot charge items to their bedrooms - All items must be paid as taken
  • Check-out time is 12pm
  • Express check-out available for pre-payed guests.



  • Guests are asked to pre-book Breakfast time prior to arrival

Breakfast Serving Times:

  • 7am - 10.30am daily


Bar & Restaurant Dining

  • Guests should wait to be seated
  • Unfortunately Residents cannot charge items to their bedrooms - All items must be paid as taken


Serving Times:

  • Brunch | Served 9am - 12pm
  • Carvery Lunch | Served Mon - Thurs 12.30pm – 2.30pm • Friday & Saturday 12.30pm – 3pm • Sunday 12.30pm – 5pm
  • Bar & Grill Menu | Served Mon - Thurs 2.30pm - 9pm • Friday, Saturday & Bank Holidays 3pm - 9.30pm • Sunday 5pm - 9pm
  • Restaurant Table d'hóte Menu | Served 6pm - 9pm 





  • Guests can queue at the Carvery counter

 Carvery Hours: 

  • Mon - Thurs | 12.30pm – 2.30pm
  • Friday & Saturday | 12.30pm – 3pm
  • Sunday | 12.30pm – 5pm



Health & Leisure Club

  • There will be no admittance to the Gym or Pool without a pre-booking
  • Children are allowed use the pool until 7pm 


Gym Rules

  • Please sanitise Gym equipment before and after use
  • Please bring your own towel and water - Water fountains are not accessible
  • If going from the Gym to the Pool, guests must change gear before entering onto the pool Deck - no Gym gear allowed in Pool


Swimming Pool Rules

  • Swim Hats must be worn at all times
  • Children are allowed use the pool until 7pm
  • Pool users only allowed on Pool Deck
  • During Swimming Lessons, we ask that only one parent accompany their child to the Changing Room



  • Pre-Bookings must be made by calling 044 93 40894 or email
  • Hand sanitiser stations will be provided throughout your visit

Spa Opening Hours 

  • Daily | 10am - 6pm 



  • Residents are strictly not permitted into any other bedrooms other than their own during their stay
  • All roooms are fully sanitised on arrival
  • If you wish to have fresh towels, please hang the towels in a laundry bag on the outside of your door between the hours 9am-1pm
  • Sheet changes can be requested, please dial 0 from your Room
  • Rooms aired between guests
  • Room Service available 
  • >> See Room Service Menu <<



  • See our Kids Club details here 
  • All Kids must be supervised and must remain with their parents or guardian at all times
  • Children are allowed use the pool until 7pm
  • Kids Menu available

>> Kids Menu <



Weddings, Meetings & Events


Kitchens & Food Preparation 

  • Enhanced sanitisation protocols
  • Increased handwashing
  • Full HACCP system in place


Click here to book your next Lakeside Escape

Our Reservations Team are available to assist with any queries by telephone on 044 93 40894 or by emailing


We look forward to welcoming you soon.

The Team at Bloomfield House Hotel, Leisure Club & Spa.

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