The Bloomfield Bulletin
Bloomfield House Hotel First in Westmeath to be Accredited for Excellence in Customer Service by Fáilte Ireland
Bloomfield House Hotel has become the first hotel in Westmeath to complete Fáilte Ireland’s Accredited Services Excellence Programme’s Business Award. The Programme is aimed at helping tourism attractions and businesses reach the highest standards in customer care, which can result in major benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.
Speaking on the accreditation to Bloomfield House Hotel, Marie McCormack, Ireland’s Ancient East Officer at Fáilte Ireland said that the Programme is an important aspect of Fáilte Ireland’s business development and training supports.
“The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. It provides an opportunity for the Irish tourism industry to be recognised for ‘best in class’ customer service and great visitor experiences and we are delighted to present Bloomfield House Hotel with its accreditation.”
Ronan Byrne, General Manager at Bloomfield House Hotel said:
“Today’s accreditation from Fáilte Ireland is testament of the hard work and dedication of our staff. Our focus has been and must always be on providing the very best in customer care and service to our guests and we have always placed the customer at the core of our business. I am delighted to accept the Accreditation from Fáilte Ireland on behalf of Bloomfield House Hotel and in particular our staff who undertook the training.”
Pictured below receiving the accreditation plaque from Marie McCormack, Ireland’s Ancient East Officer at Fáilte Ireland, is Liz Connaughton, Director at Bloomfield House Hotel (left) and Ronan Byrne, General Manager (right), along with some of the 47 members of staff who completed the Accredited Services Excellence Programme.
Purple Flag Mullingar
October is Purple Flag month and Mullingar is coming together to celebrate the accreditation and in doing so raising awareness of the programme #AskforAngela.
We are delighted to be part of the Ask for Angela innovative campaign, enabling those who feel vulnerable in evening and night time economy to use the code words to gain assistance from staff. They will be taken aside, or to a safer location, so they can speak in confidence to that staff member about what assistance they need.
Options available to staff include offering to call a taxi for the individual, getting them back to their group safely or contacting their friends or family.
The scheme is neither gender nor age specific and will be available at Bloomfield House Hotel, participating bars, clubs, restaurants, hotels and evening and night time venues throughout Mullingar.
Chef Roger gives a roasting!
Well done to our Chef, Roger, who took on the mighty Quest Ireland Adventure series in Killarney last weekend with his wife Aisling.
After "roasting" the other competitors in the early stages, they even had time to stop and soak up the views!
Well done guys!
Happy Hearts at Bloomfield
Every year in Ireland many people suffer a cardiac arrest caused by arrhythmias in the heart due to uncoordinated electrical impulses. These electrical impulses can be corrected with the use of an AED (Automated External Defibrillator) which delivers a shock to the heart to try and correct these arrhythmias. Bloomfield House Hotel, Leisure Club & Spa are pleased to announce that they have installed a Defibrillator on their premises. This is a portable electronic device that applies electricity allowing the heart to reestablish an effective rhythm in the event of a cardiac arrest. The hotel have installed the life saving device not only to protect their guests but also for their employees who spend even more time at the hotel.
“We have taken action into ensuring the safety of our employees and guests by installing a defibrillator within our premises. Considering our location, ambulance response times and although we are only a short distance from town, we want our guests and staff to have the confidence that the life-saving equipment is available if required in the event of an emergency” explained Oliver Gaffey, Sales & Marketing Manager.
Sadly, everyone is at risk of suffering a cardiac arrest, from young children to the elderly. They are often triggered by an underlying heart condition which can be unknown; however they can occur without warning from something as simple as suffering a blow to the chest.
One of the most important factors in the survial of cardiac arrest is the early use of a defibrillator. For every minute a casualty is in cardiac arrest without treatment, chances of survival decrease. Should a cardiac arrest occur on the hotel grounds, this move by the hotel will ensure a defibrillator will be at the scene and the victim can be analysed within minutes of collapse.
Mr. Gaffey went on to say “The safety of our staff and guests is top priority but we would like to make the local community here in Lynn and Belvedere aware of our AED and should an emergency occur please do not hesitate to ask for our assistance.”
Pictured below are members of the Bloomfield Team receiving their certs from trainer Breda Ward having succesfully completed their AED training.
Thursday 5th July was an extra special day as we helped a fabulous lady celebrate an extra special birthday! A very Happy Birthday to our Director, Liz. Lots of love from all your Bloomfield family. Enjoy all your well deserved celebrations!